Terms & Conditions

Acceptance of terms

These terms and conditions govern all supply of goods and services ("products") by Aotearoa Boat Company Ltd., to you, the purchaser of goods and services from us, including your use of the website at www.aotearoaboatcompany.co.nz. They are effective from 12.5.2025 and will replace all earlier Aotearoa Boat Company Ltd. terms of trade and any conditions contained in any document used by you and purporting to have contractual effect.

We reserve the right to change these terms of trade by notice to you. Notice may be given by posting the revised terms and conditions on our website.

To make a purchase from our online shop you must be 18 years of age or over.

Purchases from our online shop may only be made by persons who are acquiring goods or services for their own use or consumption, and you must not acquire goods from us via the website for resupply (whether in trade or otherwise).

If you are purchasing on behalf of another entity such as a company you warrant you have the authorisation to agree to these terms and conditions on behalf of the entity.

Availability and supply

All orders are subject to the availability of those products or services. If for any reason a Product is not available, we will endeavour to notify the non-availability on our online shop.

Delivery and delivery charges

Prices for goods and services stated on our website are exclusive of any applicable delivery charges.

We only deliver to New Zealand street addresses. The cost of delivery is as stated on our website and a total delivery cost will be provided in the order summary in your online shopping basket.

We will use all reasonable endeavours to ensure that orders for tangible goods will be dispatched promptly after an order has been placed.

Pricing

All prices are in New Zealand Dollars and are inclusive of any Goods and Services Tax ("GST") unless stated to be otherwise but are exclusive of delivery charges. All prices are correct when published. We reserve the right to alter prices at any time.

An invoice will be emailed to you at the email address you supply when you place your order. You are responsible for ensuring that your contact details are correct.

Payment options

We accept the following credit cards:

Visa, MasterCard and American Express

We also accept Direct Bank payments

Credit Card Security

All payments are processed via Stripe and are subject to Stripe terms and conditions which can be found here https://stripe.com/nz/legal/ssa.

Shipping

1. Shipping Policy

We ship products both from our New Zealand warehouse and directly from our international suppliers. Depending on the items in your order, you may receive multiple packages with different delivery timeframes.

2. Shipping Destinations

We currently ship to New Zealand addresses only, including:

Residential and commercial addresses
Rural delivery zones (may incur longer delivery times)

We do not offer international shipping at this time. Please contact us at support@aotearoaboatcompany.com if you are overseas.

3. Shipping Origins

Orders may be fulfilled from:

Our New Zealand-based warehouse
Overseas suppliers (typically in Australia, Asia, or Unites States, depending on the product)

Shipping origin and estimated delivery time will be noted during checkout or via email when possible.

4. Delivery Timeframes

Shipping Source	Estimated Delivery Time
From NZ	1–3 business days (urban)
	2–5 business days (rural)
From Overseas	7–15 business days (standard)
	May vary depending on customs or courier delays

Note: Orders with items from both sources may arrive in separate packages and on different dates.

5. Shipping Costs

Shipping costs are calculated at checkout based on:

Item weight and size
Shipping origin
Delivery location (urban or rural)

We offer:

Flat-rate or calculated shipping based on product and location
Free shipping promotions on selected products or minimum order values

Any available shipping discounts will be notified with a coupon code for specific products or be applied automatically at checkout.

6. Tracking & Notifications

You will receive a tracking number for each shipment once dispatched. Separate tracking links may be provided for items shipped directly from overseas suppliers. If you have not received a tracking number contact us at support@aotearoaboatcompany.com to receive one.

7. Customs, Duties & Delays

For items shipped from overseas: we strive to ensure duties and GST are pre-paid or included where required.
In rare cases, customs clearance may cause minor delays. If any additional charges apply, we will notify you in advance or absorb the cost where possible.

8. Order Processing Time

Orders are processed within 1–3 business days. You will be contacted if there is a delay in processing times.
Items from our NZ warehouse are dispatched quickly.
Items from overseas suppliers may take slightly longer to dispatch depending on availability.

9. Delivery Issues & Support

If your order is delayed or a parcel goes missing:

Check your tracking email(s)
Contact us within 14 days of the expected delivery date so we can assist with an investigation

We are not responsible for delays caused by courier networks or incorrect address entries.

10. Address Accuracy

Please ensure all address details are correct at checkout. We cannot redirect parcels once they have shipped.

11. Updates to this Policy

We may revise our shipping terms occasionally to reflect changes in our logistics partners or product sourcing. The latest version is always available on our website.

Need Help? Contact Us

📧 Email: Support@AotearoaBoatCompany.com
📞 Phone: +64 21 025 91392
🌐 Website: http://www.aotearoaboatcompany.co.nz/

Returns

Return Policy – Terms and Conditions

Effective Date: 16/5/2025
Aotearoa Boat Company Ltd.
www.aotearoaboatcompany.co.nz

1. Overview

At Aotearoa Boat Company, we are committed to providing high-quality products and excellent customer service. This Return Policy outlines the terms and conditions under which returns, exchanges, and refunds are accepted for purchases made via our website.

This policy is in accordance with the Consumer Guarantees Act 1993 (CGA) and the Fair Trading Act 1986 of New Zealand.

2. Change of Mind

We do not have to provide a refund if you change your mind about a purchase. However, at our discretion, we may offer an exchange or store credit if:

The item is returned within 7 days of purchase.
The item is in unused, original condition, with tags attached and in its original packaging.
You provide proof of purchase (e.g. a receipt or order confirmation).

Return shipping for change-of-mind returns is at the buyer's expense.

3. Faulty, Damaged, or Incorrect Items

If the item you receive is faulty, damaged, or not as described, you are entitled to a repair, replacement, or refund under the Consumer Guarantees Act.

To be eligible:

Notify us within 5 Days of receiving the item.
Provide evidence of the fault/damage (e.g. photos).
Return the item as directed (we may cover or reimburse reasonable return shipping costs).

We will assess the item and reserve the right to inspect and verify the fault before responding and offering a remedy in a timely manner.

3.1 Exclusions

The following conditions are not considered faults under the CGA:

General wear and tear
Damage caused by misuse, neglect, or incorrect use
Minor variations in colour or texture (especially for natural products)

4. Non-Returnable Items

The following items are not eligible for return unless they are faulty:

Perishable goods (e.g., food)
Personal care items (e.g., sunscreen, undergarments)
Custom-made or personalised products
Clearance or sale items clearly marked as final sale

5. Return Process

To initiate a return:

Contact us at Support@aotearoaboatcompany.co.nz with your order number and reason for return.
Wait for our confirmation and return instructions.
Return the item in accordance with the instructions provided.

Please do not return goods without prior contact – unauthorised returns may not be accepted.

6. Refunds

Approved refunds will be processed to your original payment method within 10 business days of us receiving and inspecting the returned item. Shipping costs are generally non-refundable, except where required by law.

7. Contact Us

If you have any questions or wish to initiate a return, please contact us:

Email: Support@aotearoaboatcompany.com
Phone: +64 21 025 91392
Postal Address: 57H Livingstone Street, Westmere, Auckland 1022

8. Your Rights

This policy does not limit any rights you may have under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other applicable consumer protection laws in New Zealand.

Liability Limitation

Where you acquire or hold yourself out as acquiring goods or services from us for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 will not apply. The conditions, warranties and guarantees set out in the Sale of Goods Act 1908 or otherwise implied by statute or common law will not apply and are excluded from these terms of trade.

We will always endeavour to have complete and accurate information on our website but to the greatest extent permissible by law we assume no responsibility for the completeness and current accuracy of the information provided on our website.

To the greatest extent permissible by law, we exclude all liability we may have to you for any claim except where we have acted in bad faith. This exclusion also applies for the benefit of every officer, employee, contractor, agent of us and anyone else we use to perform our duties or provide services under any agreement you have with us. None of the persons specified above is liable or has to pay you for anything else in connection with or resulting from anything any of us does or does not do, or delays in doing, whether or not it is contemplated or authorised by any agreement you have with us. This exclusion applies whatever you are claiming for and in whatever way liability might arise. This exclusion does not limit any inalienable rights you may have under the Consumer Guarantees Act 1993.

Our maximum liability to you (if any) shall be limited to the value of any faulty products or services supplied by us and we, our employees, contractors and agents, will not be liable to you for loss or damage of any kind however that loss or damage is caused or arises.

Applicable law and jurisdiction

Unless we otherwise agree in writing, this agreement contains all the terms of our relationship and continues to apply no matter where you are located at the time any goods or services are provided to you by us and irrespective of the location where you reside.

Use of our website, supply of products or services by us to you and any other matter arising from these Terms and Conditions are subject to the laws of New Zealand. The Courts of New Zealand shall have non-exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with these terms of trade, or with the use of website or supply of any services.

Where you or any other person who you act for, or who you permit to act for you supplies incorrect information for the purchase of a product or service and we incur cost in any matter concerning that name then we may recover the costs incurred by us from you (including legal costs on a solicitor-client basis).

You agree to use our website, products and services in accordance with the applicable laws of the country or countries where your business or organisation is based.

Privacy policy and Confidentiality

Unless you opt to receive messages from us we will not contact you again in future. If you have opted to receive ongoing communications and at a later date you no longer wish to receive these communications you will be able to opt out of receiving this information by contacting us by email or by following the unsubscribe instructions at the bottom of emails sent to you.

Opting out of receiving the above mentioned messages will not prevent the sending of messages that specifically relate to your order(s).

We may use personal information that we collect about you to provide products and services to you and to administer orders and payments relating to your purchases from us.

You will need to permit us to place data files ("cookies") on your computer to enable you to use some features of some of our websites. Where you choose not to enable cookies from our Website, some functionality of those Website may not be available to you.

We may disclose your personal information as required by law.

Where you have provided information to us on a confidential basis, we will hold that information in confidence, except as required by law. We cannot guarantee that our website is secure, and we cannot be held responsible for a breach of our website security that is beyond our control.

You can request details of your personal information that we hold, and ask us to correct it, at any time.

General Conditions

We reserve the right to change these terms and conditions from time to time by notice, which may be in the form of a notice posted on our website at https://www.aotearoaboatcompany.co.nz/.

If we fail to enforce any terms or to exercise our rights under these terms and conditions at any time, we have not waived those rights.

If any provision of these terms and conditions is held to be invalid or unenforceable for any reason, the remaining provisions shall remain in full force and effect and the parties shall adjust their respective rights and obligations in accordance with the spirit and intent of the parties as shown by these terms and conditions.

Unless any provision in this agreement expressly provides otherwise, these terms and conditions are not intended to confer a benefit on any person or class of person who is not a party to it.

We may deliver notices to you by sending them to an email address that you have notified to us.